AI can help but it’s no substitute for trained and caring staff, says UNISON

Commenting on the government’s announcement regarding new artificial intelligence projects to enhance efficiency in hospitals and probation services, UNISON general secretary Christina McAnea said: “AI is transforming the world of work, with massive potential to improve public services. “It can support staff, cut down on drudgery, reduce pressure and allow workers to concentrate on the […]

AI must be used to enhance public services, not replace workers, says UNISON

Commenting on the launch of the government’s AI Opportunities Action Plan today (Monday), UNISON policy officer Kate Jones said: “Artificial intelligence (AI) has the power to revolutionise the world of work. “But if AI is to play a positive role in public services, it must be managed carefully and responsibly. That means proper input from workers and all parts of society […]