19 – 20 November 2020
On-line Workshop
Training aim: To increase the confidence of staff to deal with emotionally challenging conversations in a caring way
Learning objectives:
- Increase confidence of staff to deal with emotionally challenging conversations in a caring way
- Recognise the difference between sympathy and empathy
- Be aware of the signs that someone is suffering traumatic stress
- Tips to listen actively and be supportive
- Look at ways to help someone feel less anxious Look after yourself after being on an emotional call
To register please email y&heducation@unison.co.uk