19 – 20 November 2020
On-line Workshop
Training aim: To increase the confidence of staff to deal with emotionally challenging conversations in a caring way.
Learning objectives:
• Increase confidence of staff to deal with emotionally challenging conversations in a caring way
• Recognise the difference between sympathy and empathy
• Be aware of the signs that someone is suffering traumatic stress
• Tips to listen actively and be supportive
• Look at ways to help someone feel less anxious Look after yourself after being on an emotional call